​1. Eligibility for Returns:

• Item must be returned with 15 days of purchase.

• Item must be unused, undamaged, and in their original packaging.

2. How to initiate a return:

• Customers must contact our custom service team to initiate a return request.

• Upon contacting us, our customer service team will provide you with a Return Authorization (RA) number and details on how to proceed with the return.

3. Return Shipping:

• Customers are responsible for return shipping costs. Akiba House is not responsible for lost or damaged packages. 

• Once your return has been received, please allow 2-7 business days for processing to receive your credit.

4. Exchanges:

• We do not offer exchanges at this time. If you require a different item, please return the original item for a refund and place a new order.

5. Exceptions:

• Certain items may have specific return conditions or may not be eligible for return. Please refer to the product description or contact us for details before making a purchase.

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Policy Updates:

• We reserve the right to update our return policy at any time. Updates will be posted on our website.

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By making a purchase with us, you agree to adhere to our return policy outlined above. Thank you for shopping at Akiba House.